Frequently Asked Questions (FAQ)

Here are the answers to the most common answers:

  • Where do we deliver?

Currently, we deliver to France, Belgium and Luxembourg.

  • What are the shipping times for my order?

Your order will be processed within 24 to 48 business hours after receipt of payment.

Then delivered within 3 to 5 days.

  • What are the delivery times ?

Delivery time may vary depending on destination. When using Mondial Relais, be sure to allow an estimated delay of 3 to 5 working days.

Once Mondial Relais takes charge of your order, Nos Amis à Pattes assumes no responsibility in the event of late delivery.

We recommend that you contact Mondial Relay customer service directly by providing your tracking number in order to obtain information on the reasons for the delay.

Thank you for your understanding.

  • How and where to choose my relay point?

You can select the relay point of your choice once payment has been validated.

Please note that if you do not choose a relay point, your package will automatically be sent to the relay point closest to you

If you have any doubts or questions, do not hesitate to contact us at the following address: “ contact@nosamisapattes.com ”. Be sure to specify the subject of your message so that we can answer your questions as quickly as possible.

  • Do you accept returns/refunds?
We understand your disappointment if the product does not meet your expectations.
You have the option of returning your item under the following conditions: the item must still be in its original packaging , having not been used , and the return request must be made within 14 days of receipt of your item. order .

If your situation matches these criteria, contact us by e-mail at “ contact@nosamisapattes.com ”. In the subject line of the email, clearly indicate the reason for your return request.
This will allow us to process your request quickly. Please specify the subject clearly so that we can assist you effectively.

All costs associated with returning the product are the responsibility of the customer, unless it is an error on our part or a defective item.

In these special cases, we will cover the return costs.

We thank you for your understanding.

  • Do you do exchanges/refunds?

In case of dissatisfaction with an item, we accept refund requests subject to compliance with the conditions mentioned above. The refund will be made once the item or order has been returned to us and we have been able to verify whether it meets our criteria.

In this case, the refund will be processed as soon as possible. Repayment time may vary depending on individual bank policies.

Regarding exchanges, we only accept them if we receive a defective item. If you opt for an exchange and the product you initially ordered is no longer available in stock, we will issue a refund.

We thank you for your understanding. For any requests or additional information, do not hesitate to contact us.

For any other questions, we invite you to contact us using our contact form available on our website.

You can also write to us directly by e-mail at the following address: “ contact@nosamisapattes.com ”.

We are here to help you and answer all your questions.

Thank you for choosing Nos Amis à Pattes for your pet product needs!